communication worldwide

Virtual interpreter

Worldwide communication with our virtual interpreters

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For which services does LingaTel offer virtual interpreters?

When dealing with authoritiesdoctors and parentsnegotiations, conferences, meetings and consultations, it is important that you understand your counterpart well and that there are no misunderstandings. With LingaTel’s virtual interpreters, linguistic and intercultural misunderstandings are a thing of the past. This is because the trained interpreters have both linguistic and intercultural knowledge.

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What is a virtual interpreter?

Virtual interpreting is a digital form of interpreting by real interpreters. Modern communication technologies are used. Computers, tablets, telephones or smartphones are suitable end devices.
The parties involved in the conversation are connected to the virtual interpreter via an audio or video link. The interpreters and the individual participants in the conversation can be in different locations, as the service is location independent.

Interpreters for a dynamic business world

The virtual interpreters are available quickly and easily. Simply take our interpreters with you via your cell phone to your doctor’s appointment, customer meeting or consultation with foreign-language participants. Alternatively, you can add the virtual interpreter to your online meeting, online group discussion, interview, training course, video conference or online lecture via video. Our interpreters ensure an efficient and misunderstanding-free conversation with the best language quality.

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What types of virtual interpreting are there?

To date, there are generally two possible ways in which virtual interpreting can take place. At LingaTel, we offer you both options.

Virtual telephone interpreting

LingaTel’s virtual telephone interpreting offers you maximum flexibility. The interpreters are available to you by telephone 24 hours a day, seven days a week and interpret into all languages of the world. You choose whether you want to use the telephone interpreting service as a spontaneously available service or by appointment. If all call participants are in one place, you can add the virtual interpreters to the call via your cell phone loudspeaker. They will then translate what is being said one after the other. If you and your conversation participants are in different locations, simply add the virtual interpreter to your conversation via the three-way conference.

Virtual video interpreting

Like virtual telephone interpreting, virtual video interpreting from LingaTel offers you a high degree of flexibility. All you need is Internet access and a suitable Internet-enabled device such as a cell phone, laptop, computer or tablet. The connection to the interpreter can be established quickly and easily. In addition to the acoustic channel, the interpreter also receives a visual channel during video interpreting. This can improve understanding, as body language is also included. As with virtual telephone interpreting, the participants can be in different locations during virtual video interpreting. The virtual interpreting service is completely remote. Virtual video interpreting is particularly suitable for difficult conversations and working with children, as the video quickly builds trust.

What requirements are important for virtual interpreting?

There are a few prerequisites for high-quality virtual interpreting, which we will be happy to explain to you.

A quiet environment is important to ensure very good audibility. It is advisable to use a wired headset, as this works best. If the interpreter cannot understand you or can only understand you with difficulty, the quality of the interpretation will suffer considerably. It also makes the conversation much more pleasant if the other person can be clearly understood.

In addition to sound quality, training and experience also influence the quality of virtual interpreting. Trained and experienced interpreters are better able to deal with difficult situations and have intercultural knowledge. As a result, what is said can be understood correctly and cultural misunderstandings as well as linguistic misunderstandings can be eliminated. Our interpreters at LingaTel are qualified and receive special training to ensure they have the necessary intercultural knowledge.

In addition to trained interpreters, we also provide an appropriate technical solution that enables virtual interpreting at the highest level.

With LingaTel, you can choose whether you want to use virtual interpreting via the Internet or the telephone network. In both cases, a stable connection is very important for high-quality interpreting. If you decide to use virtual interpreting via the internet, you will also need an internet-enabled device such as a smartphone, tablet, computer or laptop. If, on the other hand, you want to contact the interpreter via the telephone network, you will need a landline or cell phone as the end device for virtual interpreting.

How does virtual interpreting work with LingaTel?

LingaTel offers two options for virtual interpreting. You can either use virtual telephone interpreting via a mobile or landline phone, or you can use virtual video interpreting via an internet-enabled device such as a laptop, computer, tablet or smartphone.

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Video remote interpreting

Virtual video interpreting is just as easy. All you need is stable internet access and a suitable end device. The conversation is conducted via video using LingaTel’s tried-and-tested video platform. The big advantage here is that the interpreter can incorporate gestures and facial expressions into the translation as well as speech. This improves the quality of the interpretation. In addition, trust is established more easily, which is why this method is particularly suitable for difficult conversations.

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Telephone interpreting

Telephone interpreting takes place via the mobile phone network and is therefore also possible without internet access. For example, if you need interpreters for a consultation with patients or customers, simply dial them on your phone. Use the loudspeaker on your phone if the other person is in the same place as you. If you are in different locations, use the three-way conference.

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Our interpreters at LingaTel are qualified for interpreting and, on top of that, are personally and intensively tested by us. Only when we have approved them are they accepted as interpreters at LingaTel. To guarantee high quality interpreting, we regularly check the management of our interpreters. In addition, our interpreters undergo regular training and further education. They also receive background information for special requests.
To ensure smooth interpreting, our interpreters are very familiar with the technology used by LingaTel.

Our interpreters are bound by a duty of confidentiality. Everything they hear and translate will not leave the conversation.

The advantages of using LingaTel’s virtual interpreters show why you should use the service. Firstly, our interpreters are available to you spontaneously on call. If necessary, around the clock, 24 hours a day, 7 days a week. The virtual interpreting service can also be booked in advance for appointments.
As the interpreters do not have to be physically present, but are connected via the Internet or telephone, there are no travel costs. You can therefore save money with our virtual interpreters.
Another advantage is the high level of training that our interpreters have. In addition to language skills, they also have the necessary intercultural knowledge and are specially trained for special assignments.

With data theft and misuse on the rise, data security is becoming increasingly relevant. Many of our customers are concerned about the security of their data. That is why we treat the data entrusted to us with the utmost care. We operate in accordance with the highest data protection standards and GDPR-compliant, and we are also certified by TÜV ISO 27001 and 9001.
All our interpreters are bound by a duty of confidentiality. This means that everything that is said during the conversation is treated confidentially.

To ensure a high degree of flexibility, LingaTel offers a spontaneous interpreting service that connects you with a suitable interpreter within 60 seconds.
If you want to book an appointment, you can use one of our interpreters two hours in advance.

The interpreters are all certified and tested. They also have additional qualifications. Our service is particularly useful in the social sector. From patient consultations in hospitals and counseling sessions in social institutions, to meetings with parents in schools and kindergartens, to conversations with the police or authorities, everything is covered.

You have the option of sending information to the interpreters in advance so that they can prepare themselves ideally for the conversation.

Benefit from our experienced virtual interpreters!

Feel free to contact us at any time on 089 / 189 279 200, kontakt@lingatel.de or use our contact forms.

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