If you book our instant interpreting service, you will be able to use telephone-interpreters around the clock, 7 days a week, organized by web-based On-Call (stand-by) planner. This makes call acceptance possible within 60 seconds. The interpreters are individually trained in your field of speciality. Whether for medical services, state-run institutions such as public authorities, governmental organisations or any type of business – we provide flexible and individual solutions for any sector. LingaTel interpreting service is distinguished by its intelligent technical infrastructure. Our platform’s state-of-the-art components ensure maximum availability as well as top voice quality. Our interpreting service is available worldwide via land-line or mobile phone and does not require any advanced technical prerequisites.
TELEPHONE / REMOTE INTERPRETING WITH LINGATEL
LingaTel is a telephone interpreting service that offers you individual, industry specific and optimised solutions for worldwide interlingual communication needs. We adapt to your requirements and create a specifically adapted service for telephone interpreting, which allows for maximum flexibility.
Our range of services entails the complete technical process with the provision of an individual dial-up number as well as the support and training of interpreters. Depending on your needs our telephone interpreters are able to assist with instantaneous, cross-lingual communication around the clock, seven days a week. Therefore we are able to assist you not only to overcome linguistic but also intercultural barriers.
INSTANT INTERPRETING SERVICE
INTERPRETING SERVICE BY APPOINTMENT
Our interpreting service by appointment is intended for your specific field or sector. In case you are not in need of a full-time interpreting service but only want to use a telephone interpreter at specific times, LingaTel offers the possibility to book an interpreter by appointment. You book your appointment online via the LingaTel platform and we ensure that a telephone interpreter meets your individual requirements at the date and time of your choice. You will receive a confirmation by e-mail from us. If required, you will have the option to upload documents relevant to the planned oral translation. This is done safely and securely via our platform. Thus, your interpreter is able to review and prepare the documents before the actual phone call.
OUR ASPIRATION:
The social and intercultural competence of our language experts is key to successful communication!
THE BENEFITS OF OUR TELEPHONE INTERPRETING SERVICE
COST EFFICIENCY
Our interpreting service is an inexpensive alternative to an in-person interpreter, where you will also have to pay travel costs in addition to the hourly rate. Since LingaTel services are billed on a per-minute basis, our telephone interpretation service is also the most efficient and easiest way from an administrative point of view.
OVERCOMING INTERCULTURAL DIFFERENCES
No matter the field you are working in, supporting your staff when interacting with foreign- language speakers will ensure better mutual understanding. With the help of our interpreting service, you will have the advantage. It will enable you to reach a significantly larger target group. Linguistic or cultural misunderstandings are therefore avoided.
FLEXIBILITY AND PROCESS ACCELERATION
WE ARE LINGATEL
It is very exciting to work with our interpreters, to understand and learn about the intercultural dynamics of conversations and to pass on these findings and insights to our customers. For me, it is very important to comprehend both, interpreters AND users of our services. In this way, I am able to improve mutual understanding on both sides, processes are optimised for all parties involved and a high level of satisfaction for all our partners is ensured.
THE LINGATEL PLATFORM
The readily available operation of a telephone interpreting service requires a professional and specialised infrastructure tailored for individual needs. The technology used at LingaTel is a system of continuous development and upgrades, designed to be fail-safe and as scalable as desired. Operating from a Carrier data centre ensures maximum stability, availability and data security. Furthermore, an optimised telephone network guarantees the best possible preconditions for high-quality connections. In addition, interruption- and interference free communication is ensured. The operation of a telephone interpreting service with an ad-hoc switchboard would not be possible without an specifically designed technical infrastructure. It is the basis for making professional voice recognition available, 24 hours a day, 365 days a year (24/7), and all within 60 seconds.
INTERPRETER MANAGEMENT / ON-CALL (STAND-BY) SYSTEM
The availability of interpreters is ensured by means of a web-based personnel planning system (on-call system). In this system, our interpreters register according to project assignments. Also, the entire system is managed by live-operators. At the beginning of each on-call shift the interpreters register in the system either online or by phone. They are reminded by e-mail and/or text messages.
TELEPHONE PLATFORM
It is part of the framework of our service that the interpreter is never called directly, but always via the LingaTel telephone platform. For various reasons it is important that the platform always sustains its sovereignty over incoming calls in order to react accordingly in each and every situation. Automated fallback and escalation mechanisms are an indispensable prerequisite for service quality. This ensures a reliable backup and failure management from a technical point of view. The LingaTel interpreter portal is phoned via a number provided by LingaTel. For each voice combination, a double-digit extension is stored. If the assigned number is phoned with the extension of the desired voice combination, an automated connection with a corresponding interpreter is made.
REPORTING / STATISTICS
Our unique telephone platform and the direct connection with our carrier allow a highly sophisticated evaluation of call behaviour in general and of each individual call. The access to the so-called CDRs (call detail records) within the scope permissible under data protection laws allows the evaluation of each individual call segment and is an important prerequisite for the creation of complex statistical evaluations. It also ensures continuous improvement of the service. A real-time view of ongoing conversations is shown. Furthermore, a large number of recorded data can be accessed at any time. How often did the phone ring? How long did it take for an interpreter to actually pick up? What was the length of the call? Who ended the call? Time of the call? Who called? How much time does it normally take for an interpreter to pick up? How many conversations has he/she accepted or rejected? Statistics are presented via a web-based interface accessible to customers at any time.