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Insurances

Understanding together, minimizing risks.

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Insurance companies, especially health insurance companies, are increasingly faced with the challenge of having to serve customers who do not speak German. This primarily involves supporting call centers with telephone interpreting, but also the spontaneous availability of video interpreters in the offices. This applies not only to the initial contact with new customers, but also to the ongoing support of insured persons.

Here in particular, overcoming language barriers professionally is essential in order to ensure precise advice and efficient case processing. Quick and efficient processing, as is possible with the use of professional telephone and video interpreters, saves considerable time and costs.

Your challenge

Insurance companies are increasingly dealing with customers who speak little or no German. Call centers are particularly affected by this development. To provide precise advice and efficient case processing for new customers and policyholders, it is essential to overcome language barriers professionally.

Our solution

With the help of LingaTel’s trained and qualified telephone interpreters and video interpreters, insurance companies can provide their customers with precise advice and thus save time and money. LingaTel makes it possible to spontaneously add telephone interpreters to consultations in the call center.
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Health insurance companies

Being able to reach your own health insurance company by phone around the clock and as free of charge as possible is an essential customer service for insured persons. In many everyday situations, a phone call with a health insurance customer advisor is important and helpful. Regardless of whether it is a matter of looking after insured persons or the initial contact with new customers, precise advice is always necessary.

Customers with insufficient knowledge of German pose an increasing challenge. To provide precise advice, LingaTel supports the health insurance call centers with telephone interpreters who can be called in spontaneously to answer a wide range of questions.

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Liability insurer

As with health insurance companies, telephone support for liability insurers is an essential customer service for many policyholders. In order to save time and costs, it is advisable to support telephone support staff with telephone interpreters. They overcome language barriers and enable efficient case processing.
LingaTel’s trained telephone interpreters and video interpreters help liability insurers save time and money and improve customer satisfaction.

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You like to talk on the phone? So do we!

Feel free to contact us at any time on 089 / 189 279 200, kontakt@lingatel.de or use our contact forms.

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