LingaTel offers telephone interpreting as well as video interpreting. While a land-line or mobile phone is sufficient to use a telephone interpreter, a special software for video conferencing is used during video interpreting. Internet access and a corresponding terminal for using the video interpreting service are required. Advantages of video interpreting are that in addition to the voice and its intonation, body language and eye contact of the interpreter can also be used for a better understanding.
Especially in the medical sector, video interpreting is a popular way of communicating with speakers of other languages. It provides the opportunity to meet the patient at a natural and humane level, thus creating trust and reducing anxiety and prejudice. Particularly when working with children, interpreting by video has proven to be a very effective method of communication. Also in the judiciary and social welfare sector, various successes in cross-lingual communication have been recorded. When working with refugees, this form of interpreting proved to be particularly effective, as people felt more confident.
In contrast to telephone interpretation, video interpreting is not suitable for conversations that require anonymity. There are also limitations when travelling as well as in places without an internet connection or a mobile data network. Interpreting by video and telephone interpreting gives customers the advantage of being able to save additional costs compared to an in-person interpreter.